Course Objective

• Understanding the roles of Office Administrator and Personal Assistant
• How you can Managing Time and Stress
• Gain Communication Skills
• Desk Management
• Written communication Skills
• Supervising administrative staff

Who Can Benefit

• Office administrators
• Supervisors of clerical and administrative staff
• Executive secretaries and Personal Assistants

Course Outline

The Office Administrator & Personal Assistant’s Roles

• The competence model and the competencies of effective Office Administrators, Executive Secretaries and Personal Assistants
• Organizational structures and cultures
• Managing working relationships

Managing Time and Stress

• Time stealers and personal style
• Helping others manage time
• Managing interruptions and access
• Planning and priority setting
• Daily routines
• Introduction to project management techniques
• Monitoring progress
• Dealing with crises
• Understanding and managing stress in self and others

Communication Skills

• Avoiding communication breakdown
• Listening skills
• Assertiveness
• Managing requests
• Managing conflict
• Giving and receiving delegation
• Constructive criticism skills
• Meetings

Desk Management

• Office layout and ergonomics
• Information systems
• Managing the paper load
• Getting the best from e-mail and office technology

Written communication Skills

• Report and letter writing
• Taking notes and writing minutes
• Editing and proof-reading skills

Supervising administrative staff

• Motivating
• Coaching and training staff
• Appraisal